We help clients make the most of insurtech trends, using platforms such as our Insurance Automation Suite.
Years Advising Insurers
Top 25 Global Insurers
Start Your InsurTech Journey
Proud Partners and Exhibitors of InsureTech Connect
zoom_out_mapIncrease Capacity & Speed Service Delivery
Supercharge your processes. Automate classification and data entry, administrative tasks, systematic transactions, and communications. Then equip your knowledge workers with the information they need for complex or exception scenarios.
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Gain situational awareness & thrive with remote workers
Leverage no-code tools to configure processes, business rules, compliance rules, work distribution rules, tasking requirements, service levels, and customize workbenches so your workers have what they need in a single place. Then monitor it all with real-time performance dashboards.
Read The Story arrow_forward_ioszoom_out_mapEliminate friction from your processes
You know the bumps that prevent your processes from gaining speed. Allow us to share how other clients are dealing with the same issues, demonstrate possible solutions, put together value and effort measurements, and then rapidly implement to get you where you want to go.
Read The Story arrow_forward_iosHelping insurers to not just embrace technology, but apply the right levers in the right ways and achieve:
What we do
What we do
1 Straight through processing
Enable no-touch customer and partner transactions, from policy servicing to auto underwriting and adjudication.
2 Future of work mastery
Maintain proficiency, guarantee work is done on time and without error, and better support the customer in this new era of remote work.
3 Rapid Process Improvement
Quickly remediate process pains through improvement identification, value and effort measurement, and rapid implementation.
UN-MATCHED INSURANCE INDUSTRY EXPERIENCE
Inspire Innovations has a two decade track record a helping transform some of the world’s greatest insurance and healthcare companies into faster, more agile and efficient, better versions of themselves - with over 200 successful large-scale projects architected, designed, developed, implemented, supported and maintained for Fortune 500 clients in over 30 countries.
SOME OF OUR INCREDIBLE CLIENTS INCLUDE:
Years Enabling Insurance Transformation
Process Automation Partner for 18-Years
Inspire Innovations is MetLife’s preferred global process automation partner, helping them to plan, design and deploy large-scale automation solutions across North America, LATAM, EMEA, and APAC.
Sales and Underwriting
Over 100 processes automated
75% reduction in manual efforts
80% reduction in turnaround times
30k square feet of mailroom eliminated
200 FTE Reduced
Over $15M in cost reduction
Global Shared Services Enabler
Inspire Innovations worked with AIG to build, manage, and execute a $75M program of work across 50 countries to enable a new target operating model of global shared services and the elimination of paper throughout the operations.
Creation of shared services for all P&C lines
Centralized over 200 local [country] processes
300 FTE transitioned to low-cost hubs
30k square feet of mailroom eliminated
$15M in cost reduction annually
Customer Centricity Partners
Inspire Innovations worked with Zurich to reinvent their customer experience and to deliver seamless and straight through services, enabling digital interaction with their customers across all channels.
Creation of single customer view
50% improvement to NPS scores
3X per unit efficiency gain (scaling)
100% of touchpoints digitized
300% improvement in data velocity
Straight Through Processing Solution Provider
AIA aspired for 60% of customer encounters to be processed straight through, from initial touch point all the way through to the backend processing. With Inspire Innovations’s help, AIA was able to automate intake, classification, and data extraction across channels and automatically orchestrate policy servicing requests end-to-end.
Achieved STP on 60% of transactions
45% of STP exceptions completed same-day
68% of communications automated
75% reduction of intake and triage costs
Enabled customer self servicing
AI Driven FNOL Automation Provider
Income struggled with claims volumes and the manpowered required to keep up with customer expectations. To remedy this, Inspire brought Artificial Intelligence and Machine Learning capabilities to Income enabling them to automate their FNOL process and dramatically improve their customer experience.
Dynamic Rules Assessment
80% straight through processing achieved
75% effort reduction on STP exceptions
60% reduction in FNOL FTE
60% reduction in claim turnaround times
Customer experience improvements
Grievance and Appeals Partner
Emblemhealth needed to improve Medicare Advantage Star Ratings and chose Inspire Innovations as their partner for improving their administrative and customer experience measures related to G&A. In the end, The project resulted in automated grievance & appeals processes, and advanced analytics to monitor Star performance and to identify issues before they impact measures.
40% productivity gains
20% reduction in FTE
Star Ratings improvement in 50% of contracts
60% reduction in complaint rates
Complete visibility into Stars performance
AI Intake and Triage Automation Partner
Commonwealth Care Alliance was running a process automation program throughout the enterprise and kept running into issues with unstructured and non-digital content. CCA chose Inspire Innovations to implement AI and machine learning to process content as a human would, helping them to unlock their process automation initiatives.
80% document processing automation
90% reduction in data-entry efforts
Enabled advanced process automation
Enabled omnichannel digital journeys
Who we are
Insurance industry and InsurTech domain experts
We support insurers' digital transformation efforts at every level of their organization, in whatever capacity we can provide value, whether as trusted technology advisors and partners to top management, solution architects for technology leaders, systems integrators for enterprise architects, technology implementers for unit leaders, or as a hands-on coaches for front line end users. For every engagement, we bring the right people together to challenge established mindsets, deliver value and drive digital transformation.
Experienced, energetic & passionate
Our people is what sets us apart — experienced, energetic and passionate about supporting and bringing value to our clients. We’re passionate about making a measurable impact in everything we do. Our unique culture and approach deliver lasting results, true to each client’s specific needs and desires. We’ll always do the right thing by our clients, our people and our communities. We think and act like business partners, teammates, and friends; not salesmen or academic advisors.
The percentage of our clients who have been with us for over 5 years and still seek our services today
The number of countries we have implemented solutions
The number of nationalities represented within Inspire Innovations
TELL ME MORE
We drive transformation by bringing together industry expertise and technical capabilities in order to help organizations grow and thrive in the digital age. We help our clients modernize core technology and capitalize on new technology, optimize and automate operations, fuel digital growth, and create modern digital experiences to meet rising expectations.
Proven methods delivered by veteran business consultants versed in insurance & healthcare Software Development
Full-cycle software development from low-cost shared service centers around the globe Software Implementation
Seasoned project managers & technologists delivering integrated & tailored solutions Change Management
Practitioners fostering alignment and adoption, minimizing business risk and impact at all levels Value Management
Ongoing services by product & business SMEs to continually enhance the value proposition play_arrowWatch The Video
Improve the velocity of data
Inspire’s Data Velocity tool is an artificially intelligent bot that understands and processes insurance content just as any back-office worker would: identifying many variations of insurance documents, locating, extracting, and validating data, understanding intent, and delivering it to core systems to trigger business processes.
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Supercharge your core processes
The Insurance Process Automation Suite provides insurers with no-code enterprise orchestration tools to orchestrate, act on, and monitor the customer journey from end to end. Automating typical insurance activities along the way, and empowering managers to see it all [and control it] in a single place.
See IPAS arrow_forward_iosInspire blends its expertise in insurance transformation advisory with its own set of open standard tools
Featured insurance tools
Where We Play
The insurtech industry has gained ground and attention as additional incumbent insurance carriers and brokers chase newcomers in the use of artificial intelligence, machine learning, process automation, advanced analytics, and other emerging technologies across every aspect of the industry’s value chain.