InnovationsInspireClientsServicesAboutContact UsTools We help clients make the most of insurtech trends, using platforms such as our Insurance Automation Suite.Enabling the
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Insurer200+Successful Implementations26Years Advising Insurers5Top 25 Global InsurersStart Your InsurTech JourneyProud Partners and Exhibitors of InsureTech Connect Read The Story arrow_forward_iosIncrease Capacity & Speed Service DeliverySupercharge your processes. Automate classification and data entry, administrative tasks, systematic transactions, and communications. Then equip your knowledge workers with the information they need for complex or exception scenarios. play_arrowWatch The Videozoom_out_mapRead The Story arrow_forward_iosGain situational awareness & thrive with remote workersLeverage no-code tools to configure processes, business rules, compliance rules, work distribution rules, tasking requirements, service levels, and customize workbenches so your workers have what they need in a single place. Then monitor it all with real-time performance dashboards.zoom_out_mapSee MoreRead The Story arrow_forward_iosEliminate friction from your processesYou know the bumps that prevent your processes from gaining speed. Allow us to share how other clients are dealing with the same issues, demonstrate possible solutions, put together value and effort measurements, and then rapidly implement to get you where you want to go. zoom_out_mapHelping insurers to not just embrace technology, but apply the right levers in the right ways and achieve:What we do What we do1 Straight through processingQuickly remediate process pains through improvement identification, value and effort measurement, and rapid implementation. 2 Future of work masteryMaintain proficiency, guarantee work is done on time and without error, and better support the customer in this new era of remote work.3 Rapid Process ImprovementEnable no-touch customer and partner transactions, from policy servicing to auto underwriting and adjudication. UN-MATCHED INSURANCE INDUSTRY EXPERIENCEInspire Innovations has a two decade track record a helping transform some of the world’s greatest insurance and healthcare companies into faster, more agile and efficient, better versions of themselves - with over 200 successful large-scale projects architected, designed, developed, implemented, supported and maintained for Fortune 500 clients in over 30 countries.SOME OF OUR INCREDIBLE CLIENTS INCLUDE:26Years Enabling Insurance Transformation MetLifeProcess Automation Partner for 18-Years Mailroom
Sales and Underwriting Claims Adjudication Policy Servicing Case StudyAreas AutomatedBusiness Value 200 FTE Reduced Over 100 processes automated 80% reduction in turnaround times Over $15M in cost reduction 75% reduction in manual efforts 30k square feet of mailroom eliminatedInspire Innovations is MetLife’s preferred global process automation partner, helping them to plan, design and deploy large-scale automation solutions across North America, LATAM, EMEA, and APAC.
AIGGlobal Shared Services Enabler Mailroom
New Business Claims Case StudyAreas AutomatedBusiness Value Creation of shared services for all P&C lines 300 FTE transitioned to low-cost hubs $15M in cost reduction annually Centralized over 200 local [country] processes 30k square feet of mailroom eliminatedInspire Innovations worked with AIG to build, manage, and execute a $75M program of work across 50 countries to enable a new target operating model of global shared services and the elimination of paper throughout the operations.
Zurich
Customer Centricity Partners Customer Touchpoints Policy Servicing Compliance Case StudyAreas AutomatedBusiness Value Creation of single customer view 3X per unit efficiency gain (scaling) 300% improvement in data velocity 50% improvement to NPS scores 100% of touchpoints digitizedInspire Innovations worked with Zurich to reinvent their customer experience and to deliver seamless and straight through services, enabling digital interaction with their customers across all channels. 45% of STP exceptions completed same-dayAIAStraight Through Processing Solution Provider 68% of communications automated Customer Touchpoints Policy Servicing Policy Endorsements Case StudyAreas AutomatedBusiness Value Achieved STP on 60% of transactions 75% reduction of intake and triage costs Enabled customer self servicingAIA aspired for 60% of customer encounters to be processed straight through, from initial touch point all the way through to the backend processing. With Inspire Innovations’s help, AIA was able to automate intake, classification, and data extraction across channels and automatically orchestrate policy servicing requests end-to-end.
Customer CommunicationIncomeAI Driven FNOL Automation Provider FNOL Intake
75% effort reduction on STP exceptions Coverage Validation Case StudyAreas AutomatedBusiness Value 80% straight through processing achieved 60% reduction in claim turnaround times 60% reduction in FNOL FTE Customer experience improvementsIncome struggled with claims volumes and the manpowered required to keep up with customer expectations. To remedy this, Inspire brought Artificial Intelligence and Machine Learning capabilities to Income enabling them to automate their FNOL process and dramatically improve their customer experience.
Dynamic Rules Assessment Claims RegistrationEmblemhealthGrievance and Appeals Partner Grievances Appeals Compliance Regulatory Reporting Case StudyAreas AutomatedBusiness Value 40% productivity gains Star Ratings improvement in 50% of contracts Complete visibility into Stars performance 20% reduction in FTE 60% reduction in complaint ratesEmblemhealth needed to improve Medicare Advantage Star Ratings and chose Inspire Innovations as their partner for improving their administrative and customer experience measures related to G&A. In the end, The project resulted in automated grievance & appeals processes, and advanced analytics to monitor Star performance and to identify issues before they impact measures.
CCAAI Intake and Triage Automation Partner Mailroom Document Classification Data Extraction Data Quality Case StudyAreas AutomatedBusiness Value 80% document processing automation Enabled advanced process automation 90% reduction in data-entry efforts Enabled omnichannel digital journeysCommonwealth Care Alliance was running a process automation program throughout the enterprise and kept running into issues with unstructured and non-digital content. CCA chose Inspire Innovations to implement AI and machine learning to process content as a human would, helping them to unlock their process automation initiatives.
PRESS RELEASESWho we areOur peopleWe support insurers' digital transformation efforts at every level of their organization, in whatever capacity we can provide value, whether as trusted technology advisors and partners to top management, solution architects for technology leaders, systems integrators for enterprise architects, technology implementers for unit leaders, or as a hands-on coaches for front line end users. For every engagement, we bring the right people together to challenge established mindsets, deliver value and drive digital transformation.Experienced, energetic & passionateOur people is what sets us apart — experienced, energetic and passionate about supporting and bringing value to our clients. We’re passionate about making a measurable impact in everything we do. Our unique culture and approach deliver lasting results, true to each client’s specific needs and desires. We’ll always do the right thing by our clients, our people and our communities. We think and act like business partners, teammates, and friends; not salesmen or academic advisors.75%32The number of countries we have implemented solutions
18The number of nationalities represented within Inspire InnovationsThe percentage of our clients who have been with us for over 5 years and still seek our services todayInsurance industry and InsurTech domain expertsTELL ME MORE Technical capabilitiesWe drive transformation by bringing together industry expertise and technical capabilities in order to help organizations grow and thrive in the digital age. We help our clients modernize core technology and capitalize on new technology, optimize and automate operations, fuel digital growth, and create modern digital experiences to meet rising expectations.Process ImprovementProven methods delivered by veteran business consultants versed in insurance & healthcare Software DevelopmentFull-cycle software development from low-cost shared service centers around the globe Software ImplementationOngoing services by product & business SMEs to continually enhance the value proposition Change ManagementSeasoned project managers & technologists delivering integrated & tailored solutions Value ManagementPractitioners fostering alignment and adoption, minimizing business risk and impact at all levels Improve the velocity of dataInspire’s Data Velocity tool is an artificially intelligent bot that understands and processes insurance content just as any back-office worker would: identifying many variations of insurance documents, locating, extracting, and validating data, understanding intent, and delivering it to core systems to trigger business processes.play_arrowWatch The VideoSee Data Velocity arrow_forward_iosSupercharge your core processesThe Insurance Process Automation Suite provides insurers with no-code enterprise orchestration tools to orchestrate, act on, and monitor the customer journey from end to end. Automating typical insurance activities along the way, and empowering managers to see it all [and control it] in a single place. zoom_out_mapSee MoreSee IPAS arrow_forward_iosInspire blends its expertise in insurance transformation advisory with its own set of open standard toolsFeatured insurance tools Increase straight-through processing, automate FNOL triage and data entry, reduce costs, mitigate fraud, reduce claims leakage, and improve customer service with intelligent, connected claims management.Unlock the power of connected case management, break down complexities with regulatory cloud rules engines, and gather insightful, evidence-based data to improve experiences and outcomes, and reduce risk.The insurtech industry has gained ground and attention as additional incumbent insurance carriers and brokers chase newcomers in the use of artificial intelligence, machine learning, process automation, advanced analytics, and other emerging technologies across every aspect of the industry’s value chain.
