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Enabling the
Modern
Insurer We help clients make the most of insurtech trends, using platforms such as our Insurance Automation Suite. 26 Years Advising Insurers 200+ Successful Implementations 5 Top 25 Global Insurers Start Your InsurTech Journey Proud Partners and Exhibitors of InsureTech Connect

zoom_out_map Increase Capacity & Speed Service Delivery Supercharge your processes. Automate classification and data entry, administrative tasks, systematic transactions, and communications. Then equip your knowledge workers with the information they need for complex or exception scenarios. Read The Story arrow_forward_ios play_arrow Watch The Video zoom_out_map See More Gain situational awareness & thrive with remote workers Leverage no-code tools to configure processes, business rules, compliance rules, work distribution rules, tasking requirements, service levels, and customize workbenches so your workers have what they need in a single place. Then monitor it all with real-time performance dashboards. Read The Story arrow_forward_ios zoom_out_map Eliminate friction from your processes You know the bumps that prevent your processes from gaining speed. Allow us to share how other clients are dealing with the same issues, demonstrate possible solutions, put together value and effort measurements, and then rapidly implement to get you where you want to go. Read The Story arrow_forward_ios Helping insurers to not just embrace technology, but apply the right levers in the right ways and achieve: What we do

What we do 1 Straight through processing Enable no-touch customer and partner transactions, from policy servicing to auto underwriting and adjudication. 2 Future of work mastery Maintain proficiency, guarantee work is done on time and without error, and better support the customer in this new era of remote work. 3 Rapid Process Improvement Quickly remediate process pains through improvement identification, value and effort measurement, and rapid implementation.

UN-MATCHED INSURANCE INDUSTRY EXPERIENCE Inspire Innovations has a two decade track record a helping transform some of the world’s greatest insurance and healthcare companies into faster, more agile and efficient, better versions of themselves - with over 200 successful large-scale projects architected, designed, developed, implemented, supported and maintained for Fortune 500 clients in over 30 countries. SOME OF OUR INCREDIBLE CLIENTS INCLUDE: 26 Years Enabling Insurance Transformation

MetLife Process Automation Partner for 18-Years Inspire Innovations is MetLife’s preferred global process automation partner, helping them to plan, design and deploy large-scale automation solutions across North America, LATAM, EMEA, and APAC.   Case Study Areas Automated Mailroom Sales and Underwriting Claims Adjudication Policy Servicing Business Value Over 100 processes automated 75% reduction in manual efforts 80% reduction in turnaround times 30k square feet of mailroom eliminated 200 FTE Reduced Over $15M in cost reduction AIG Global Shared Services Enabler Inspire Innovations worked with AIG to build, manage, and execute a $75M program of work across 50 countries to enable a new target operating model of global shared services and the elimination of paper throughout the operations.   Case Study Areas Automated Mailroom New Business Claims Business Value Creation of shared services for all P&C lines Centralized over 200 local [country] processes 300 FTE transitioned to low-cost hubs 30k square feet of mailroom eliminated $15M in cost reduction annually Zurich Customer Centricity Partners Inspire Innovations worked with Zurich to reinvent their customer experience and to deliver seamless and straight through services, enabling digital interaction with their customers across all channels.   Case Study Areas Automated Customer Touchpoints Policy Servicing Compliance Business Value Creation of single customer view 50% improvement to NPS scores 3X per unit efficiency gain (scaling) 100% of touchpoints digitized 300% improvement in data velocity AIA Straight Through Processing Solution Provider AIA aspired for 60% of customer encounters to be processed straight through, from initial touch point all the way through to the backend processing. With Inspire Innovations’s help, AIA was able to automate intake, classification, and data extraction across channels and automatically orchestrate policy servicing requests end-to-end.   Case Study Areas Automated Customer Touchpoints Policy Servicing Policy Endorsements Customer Communication Business Value Achieved STP on 60% of transactions 45% of STP exceptions completed same-day 68% of communications automated 75% reduction of intake and triage costs Enabled customer self servicing Income AI Driven FNOL Automation Provider Income struggled with claims volumes and the manpowered required to keep up with customer expectations. To remedy this, Inspire brought Artificial Intelligence and Machine Learning capabilities to Income enabling them to automate their FNOL process and dramatically improve their customer experience.   Case Study Areas Automated FNOL Intake Coverage Validation Dynamic Rules Assessment Claims Registration Business Value 80% straight through processing achieved 75% effort reduction on STP exceptions 60% reduction in FNOL FTE 60% reduction in claim turnaround times Customer experience improvements Emblemhealth Grievance and Appeals Partner Emblemhealth needed to improve Medicare Advantage Star Ratings and chose Inspire Innovations as their partner for improving their administrative and customer experience measures related to G&A. In the end, The project resulted in automated grievance & appeals processes, and advanced analytics to monitor Star performance and to identify issues before they impact measures.   Case Study Areas Automated Grievances Appeals Compliance Regulatory Reporting Business Value 40% productivity gains 20% reduction in FTE Star Ratings improvement in 50% of contracts 60% reduction in complaint rates Complete visibility into Stars performance CCA AI Intake and Triage Automation Partner Commonwealth Care Alliance was running a process automation program throughout the enterprise and kept running into issues with unstructured and non-digital content. CCA chose Inspire Innovations to implement AI and machine learning to process content as a human would, helping them to unlock their process automation initiatives.   Case Study Areas Automated Mailroom Document Classification Data Extraction Data Quality Business Value 80% document processing automation 90% reduction in data-entry efforts Enabled advanced process automation Enabled omnichannel digital journeys

Who we are Insurance industry and InsurTech domain experts We support insurers' digital transformation efforts at every level of their organization, in whatever capacity we can provide value, whether as trusted technology advisors and partners to top management, solution architects for technology leaders, systems integrators for enterprise architects, technology implementers for unit leaders, or as a hands-on coaches for front line end users. For every engagement, we bring the right people together to challenge established mindsets, deliver value and drive digital transformation. Our people Experienced, energetic & passionate Our people is what sets us apart — experienced, energetic and passionate about supporting and bringing value to our clients. We’re passionate about making a measurable impact in everything we do. Our unique culture and approach deliver lasting results, true to each client’s specific needs and desires. We’ll always do the right thing by our clients, our people and our communities. We think and act like business partners, teammates, and friends; not salesmen or academic advisors. 75% The percentage of our clients who have been with us for over 5 years and still seek our services today 32 The number of countries we have implemented solutions 18 The number of nationalities represented within Inspire Innovations TELL ME MORE PRESS RELEASES

Technical capabilities We drive transformation by bringing together industry expertise and technical capabilities in order to help organizations grow and thrive in the digital age. We help our clients modernize core technology and capitalize on new technology, optimize and automate operations, fuel digital growth, and create modern digital experiences to meet rising expectations. Process Improvement Proven methods delivered by veteran business consultants versed in insurance & healthcare
Software Development Full-cycle software development from low-cost shared service centers around the globe
Software Implementation Seasoned project managers & technologists delivering integrated & tailored solutions
Change Management Practitioners fostering alignment and adoption, minimizing business risk and impact at all levels
Value Management Ongoing services by product & business SMEs to continually enhance the value proposition

play_arrow Watch The Video Improve the velocity of data Inspire’s Data Velocity tool is an artificially intelligent bot that understands and processes insurance content just as any back-office worker would: identifying many variations of insurance documents, locating, extracting, and validating data, understanding intent, and delivering it to core systems to trigger business processes. See Data Velocity arrow_forward_ios zoom_out_map See More Supercharge your core processes The Insurance Process Automation Suite provides insurers with no-code enterprise orchestration tools to orchestrate, act on, and monitor the customer journey from end to end. Automating typical insurance activities along the way, and empowering managers to see it all [and control it] in a single place. See IPAS arrow_forward_ios Inspire blends its expertise in insurance transformation advisory with its own set of open standard tools Featured insurance tools

Where We Play The insurtech industry has gained ground and attention as additional incumbent insurance carriers and brokers chase newcomers in the use of artificial intelligence, machine learning, process automation, advanced analytics, and other emerging technologies across every aspect of the industry’s value chain.

We help incumbent insurers navigate the continuously developing insurtech ecosystem. Our insurtech consulting experts work with life insurance, property & casualty, and health care payer insurance clients around the world understanding current pains, identifying future needs, and mapping them to tailored capabilities that support target operating models. Specifically in these business areas: Sales, Underwriting & Issuance Increase straight through processing, digitize agent and broker channels, unleash the power of connected underwriting, decrease time to fulfillment, and increase quote-to-bind ratios. Policy Servicing & Administration Increase straight through processing, effectively orchestrate complex workflows and eliminate manual work, freeing up staff to focus on what’s most important—delivering a superior customer experience. Claims Increase straight-through processing, automate FNOL triage and data entry, reduce costs, mitigate fraud, reduce claims leakage, and improve customer service with intelligent, connected claims management. Appeals and Grievances Unlock the power of connected case management, break down complexities with regulatory cloud rules engines, and gather insightful, evidence-based data to improve experiences and outcomes, and reduce risk. Digital Mailroom Train AI to process content as your workers would: by identifying any variation of documents, locating and extracting data, understanding intent, and delivering it to core systems to trigger business processes.

Locations Local Knowledge, Global Experience With 12 office locations strategically located in key regions around the world, we provide local knowledge with global experience United States Offices Boulder, CO
Charleston, SC
New York, NY
Latin America HQ Mexico City, Mexico
Middle East HQ Dubai, UAE
Asia Pacific HQ Kuala Lumpur, Malaysia

Rob Woodward President & Founder "Quote" Tyson Slater Partner "Quote" Tom Cecil Partner "Technology is the catalyst for transformation in the insurance industry. By constantly improving and adapting to new technological advancements, insurance companies can unlock limitless opportunities to better serve their customers and create a more sustainable, secure future for us all." Our U.S. Leaders

Get in Touch Segments Property & Casualty Life & Annuities Health Payers Expertise Straight Through Processing Future of Work Rapid Process Improvement Centers of Excellence Application Modernization Artificial Intelligence ©1997-2023 Inspire Innovations LLC Privacy Policy Terms of Use